The quality of information and information flows can be


1. Improving the quality of information and information flows can be an important source of competitive advantage and an important strategy for shippers. Why?

2. When are you most likely and least likely to change your theory of a situation?

3. What are the strengths and weaknesses associated with addressing your workplace-based problem using i) a scientifically rigorous or ii) a practically useful approach?

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Operation Management: The quality of information and information flows can be
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