The quality of a product or service can be described and evaluated in several ways, known as dimensions of quality. We covered 8 overall dimensions and three dimensions specifically for service and transactional business organizations. One of these dimensions is features. Which of the following is an example of the features dimension?
a. Coffee maker includes a programmable timer
b. Packaging is done in a pleasing blue color with clear writing and logo
c. The refrigerator functions, on average, 20 years before needing to be replaced
d. Patient was seen immediately after being checked in at the front desk of the clinic