The psychology of waiting lines is the theory that customers accept the idea of lines and are generally passive. T or F
Inventory management can have a direct effect on waiting line activity T or F
Sometimes hiring part time employees for seasonal or temp work is a problems because you must compensate them more for unskilled work. T or F
The customer who leaves a line and doesn't provide feedback is the most dangerous kind of customer. Firms can use this data from this type of customer or greatly improve their customer service approach. T or F
Supply chain management concepts should not be used as a model for how to operate a service operation. T or F
Limiting the services, or standardizing them can sometimes provide a lower waiting line variability. T or F
Changing the design of a waiting room decor, in an effort to reduce boredom and monotony for customers, is an example of waiting line diversions. T or F
The 'strategic service vision' refers to problems that need to be medidated when a firm considers a new service. T or F
When performing a SWOT analysis on an industry, one can utilize this to determine the health, strategic vision, and competitive advantage of a firm or service. T or F
An example of influencing the customer is to make scheduled visits available or requiring appointments for a given service.T or F
Often times, in the case of services the front & back office can be in different locations. T or F