1. Tamara McKay, a manager at Ionic Consulting, believes that it is important for employees to feel a sense of satisfaction about their jobs. She feels that a satisfied employee will contribute more to the organization than an employee who is dissatisfied with his or her job. Harry, Tamara's coworker, argues that job satisfaction should not have an impact on the quality of work or productivity. Which of the following statements supports Tamara's belief?
Rewarding an employee for a job well done helps motivate the person to perform better in his or her job.
Salary and benefits should be considered more important than just a satisfying job that provides a small salary.
Employees have no interest in being recognized by management for a job well done.
Deadlines, when met, help create an environment where an employee is content with his or her job.
Employees engage actively in assigned work when there is a free flow of communication between the employer and employee.
2. _____ is the process through which managers ensure that employees' activities and outputs contribute to the organization's goals.
Quality analysis
Administrative planning
Project management
Strategic planning
Performance management