1. The process of transmitting information from one party to another is called:
A. sending
B. communication
C. decoding
2. Information returned from a receiver indicating that a message has been successfully delivered is called:
A. noise
B. barrier
C. feedback
3. The process of trying to understand a message is called:
A. encoding
B. decoding
C. sending
4. Jose tells a friend that he needs to discuss a complicated work issue. He wants to do it in person rather than via email. He is trying to avoid which barrier to communication?
A. sending barrier
B. communication channel barrier
C. noise
5. This type of management is used to coordinate ideas, materials, and transformation processes.
A. strategic
B. operations
C. project
6. The Japanese process of finding continuous, incremental gains in quality is called:
A. JIT
B. Theory Z
C. Kaizen