The problem with healthcare texts is that by the time they


The problem with healthcare texts is that by the time they are published; things can change dramatically. Hence, one of the sections of your text is on the US Department of Veterans Affairs and it paints a pretty amazing picture of the VA in the late 1990's and early 2000's. Unlike the ACA, the VA system is truly "socialized" medicine - a governmental (in this case, Federal) single-payor, single-provider system with a defined population of enrollees that employs all healthcare professionals.

1. Given the allegations of mismanagement and data falsification over the past few years; given the "VA transformation" - what happened?

2. Should the VA go back and validate the data presented in your text?

3. If you were the newly appointed Secretary of the VA, how might you reestablish the trust of your patient population and the public at large?

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Operation Management: The problem with healthcare texts is that by the time they
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