The pillars of lean systems are: a. Setup time and cost reduction. b. A relatively stable shop load. c. Employee empowerment. d. Statistical quality control. While traditionally applied to production systems, think through how these concepts might be applied to a health care system. Imagine the typical dentist office or use another health care system of your own choosing from your own experiences. Then review Figure 9-3 and the framework for understanding what an organization must do to deliver customer satisfaction. Choose one of the "gaps" and explain how it might be defined and managed in the example you used above.