1. The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was part of that message?
Fourteen steps for quality management
Quality is free
Customer focus
Zero defects
Six-sigma
Which of the following is not an analytical tool used in six-sigma quality improvement programs?
Run charts
Pass charts
Cause-and-effect diagrams
Flowcharts
Pareto charts
A Pareto chart as part of a six-sigma quality improvement process might be found in which DMAIC category?
Define
Measure
Analyze
Improve
Control