The owner of the golden muffler shop estimates that the


The owner of the Golden Muffler Shop estimates that the cost of customer waiting time, in terms of customer dissatisfaction and lost goodwill, is $10 per hour of time spent waiting in line. The average car has a 2/3-hour wait (Wq). There are approximately 16 cars serviced per day (2 arrivals per hour times 8 working hours per day). The only other major cost that Golden's owner can identify in the queuing situation is the salary of Jones, the mechanic, who earns $7 per hour, or $56 per day. What is the total expected costs?

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Operation Management: The owner of the golden muffler shop estimates that the
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