Given the following scenario, describe how you would research, identify, prioritise, and resolve this network problem:
The network has been running well at the site of a small manufacturer. However, a user in the quality control division now calls to report that she is unable to get the daily status reports printed by the printer in the department. Meanwhile, the shipping department reports that a rerouted print job did not print in the quality control department. What is your strategy for solving this network problem?