The nature of performance management-
effective performance management
performance focused organizational cultures
identifying and measuring employee performance
types of performance information
relevance of performance criteria
performance standards
performance metrics in service business
performance appraisal
uses of performance appraisal
decision about the performance appraisal process
legal concerns and performance appraisal
who conduct appraisal
supervisory rating of subordinates
employee rating of managers
team/peer rating
self-rating
outsider rating
multi source 360-degree feedback
tools for appraising performance
category scaling methods
graphic rating scales
comparative methods
narrative methods
management by objectives
combinations of methods
training managers and employees in performance appraisal
rater errors
appraisal feedback
appraisal interview
feedback as a system
reactions of managers
reactions of appraised employees
effective performance management