1. There are four main kinds of performance standard. Determine which is being described: a measure of whether the operation is getting better or worse over time is a:
Historical standard
Target performance standard
Competitor performance standard
Absolute performance standard
2. The nature of decisions taken to plan and control an operation will depend on:
The nature of demand and costs of supply
The nature of demand and supply for the operation
The nature of demand and its elasticity The nature of supply and its flexibility