1. The most difficult aspect of workflow and process improvement in healthcare is:
Capturing repetitive processes
Engaging nurses in learning their preferences for workflows
Mapping processes performed mentally
Reflecting how the new system is to be used
2. To support rapid change, it is often necessary to:
Change behavioral norms
Flatten management structures
Increase size of workforce T
ake quick action without regard to human factors
3. Find one YouTube video related to financial statements within QuickBooks and offer a link to the video and a summary of what you learned. (minimum 150 word summary) Please provide link with summary