1. Sampling inspection by attributes: a) Means each item sampled is classified as defective or not defective based on quality standards b) Could be used together with process control and variable measurement as part of a quality control system c) Utilizes a discrete scale of measurement d) A, b, and c
2. The most basic type of operation process is: a) A V-type b) An A-type c) A T type d) An I-type e) None of the above
3. In which phase of the new-product design process should considerations about tradeoffs among product cost, quality, and schedule be made? a) Concept development b) Product design c) Preliminary process design d) Pilot production/testing
4. An example under the capacity area of strategic decisions in operations would be a) Centralized or decentralized warehouse b) One large or several small facilities c) Handmade or machine-made d) High levels or low levels of inventory
5. All are the following are true regarding business except: a) Increasing a necessary condition such as quality above the needs of the customer will result in more profit b) A necessary condition may include good customer service c) A goal is something you want more of d) Cash flow is a necessary condition e) Employee satisfaction must be “good enough”
6. Which of the following is NOT a characteristic of a control chart? a) The centerline is determined using special cause variations. b) The upper and lower control limits are based on special cause variation c) The centerline is determined by using the target value. d) None of the above are true
7. An individual resource in a dependent system with variation is subject to: I. Starvation II. Blocking III. Global output equaling the average of its local outputs a) I only b) II only c) I and II and III d) III only e) I and II
8. Analysis of the flow of information: a) Is only necessary if management wants tight control of the system b) Is more important than materials flow c) Should always accompany an analysis of materials flow d) Is only of concern to service industries
9. Dynamic complexity includes all the following attributes except: a) Obvious interventions produce non-obvious consequences b) The action has similar effects over the short and long run c) The action has one set of consequences locally but different results in another part of the system d) The real leverage in most management situations lies in understanding cause and effect dependency and variation
10. Which of the following are characteristics of a low-contact service delivery system? a) Lower costs and more standardization b) Greater flexibility, need for people who are highly skilled in interpersonal relations, and a customer orientation c) Need for people with a high level of technical skills oriented toward efficient processing, welldefined procedures, and smooth flow d) Both a and c e) All of the above
11. A-type operational flow exhibits all of the following attributes except a) Assembly (convergence) of a large number of items into relatively small number of end items b) Is basically the same as a project c) Managing priorities of material flow is needed d) Is the only flow type not impacted by the utilization syndrome
12. According to John Kotter, change in an organization actually can be maintained, but only: a) If it seeps into the bloodstream of the corporate body b) If the intended change is formally documented c) When the CEO pledges its support d) Assuring quick acceptance of the proposed change e) None of the above
13. A comprehensive decision-making framework for operations includes: a) Consideration of other organizational functions b) Consideration of operations in isolation of other functions c) Suppliers but not customers d) Customers but not suppliers
14. In any operation, variability can be buffered by all except: a) Time b) Capacity c) Cost reduction programs d) Inventory e) None of the above
15. A product's conformance to specifications: a) Is in response to customers' needs b) Determines sales price to the customer c) Is defined as continuity of service to the customer d) Is independent of the quality of design
16. Operations can include all except; a) Transformation b) Feedback c) Convergence d) Lack of any variability
17. The appearance of a restaurant meal that is not satisfactory is an example of: a) Variable measurement b) Mean chart c) Range chart d) Attribute measurement e) None of the above