The management team wants to change the status-quo they, Operation Management

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The management team wants to change the status-quo they

The management team wants to change the status-quo. They invest on the truck and driver training to improve the delivery. After these hard work, the new average arrival time is 11:30AM with a standard deviation of 0.5 hour. Be careful: the new average delivery time is not at the center of time span from 10am to 2pm.

Please calculate the new process capability ratio.

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