The management of a large urban-based hospital wanted to increase its profits. The consulting firm developed a plan to enhance the hospital’s profitability. In step one of this plan, clinical documentation specialists hired by the hospital and trained by the consultants reviewed patients’ charts and posted queries in the charts for the physicians to answer about treatment and tests conducted, but physicians refused to answer the questions because they didn’t want to lose their freedom to determine the best treatments for their patients. Which of the following actions should be taken to overcome this resistance to change?
a. include the physicians in the planning and implementing decision making
b. show the physicians how much the hospital administration supports these changes
c. use formal power and authority to force the physicians to comply
d. educate the physicians about why the change is needed and communicate change- related information to them e. create self-mentoring units among teams of physicians.