Question: 1. The Malcolm Baldrige award changed the name of the "Strategic Quality Planning" category to simply "Strategic Planning." Why was this change made? Do you agree or disagree with the committee's rationale?
2. A study by the U.S. General Accounting Office reported that, on average, a firm takes 3.5 years to see significant results from a quality improvement program. Why do you think it takes so long to see significant results? Make your answer as substantive as possible.