Someone already answered on 19th as below and thank you so much. However, what movement? In the 2nd paragraph referring and I don't understand the paragraph. Could you please kindly clarify?
Can someone help me with this it will help me somewhat to complete for my paper, please For Intravalley Health, exploration should include the background of the issue, relevant laws and regulations, and strategic and operational impacts on health services organizations? My topic is The patient experience and satisfaction surveys.
Background of the issue: The main purpose of this paper is to explore and describe what is known about measures and measurement of patient experience and evaluation approaches/methods to assess patient experience. while measuring patient experience, It is imperative to consider whether the right metrics are being used and whether the right methods and evaluation approaches are being employed in order to further progress and improve patient experiences.
Relevant laws and regulations: This movement was prompted, in part, by the Institute of Medicine report, Crossing the Quality Chasm and further encouraged by the public reporting of measures, such as the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), to the increase in use of ‘patient experience' measures for accreditation and pay-for-performance programs.
Strategic and operational impacts on health services organizations: Measurement of patient experience is important because it provides an opportunity to improve care, enhance strategic decision making, meet patients' expectations, effectively manage and monitor health care performance, and document benchmarks for health care organizations.
Eliciting feedback from patients and engaging them in their care and health care delivery affords an opportunity to highlight and address aspects of care that need improvement and to monitor performance with regard to meeting patient experience goals in the delivery of care.
Regardless of method or measures, efforts to better understand patients' experiences allow organizations to identify gaps in service, to gain insights into issues that are causing negative effects on patient care, and to innovate and/or redesign processes in order to better deliver care to patients.