The paper should contain within 1,000 words. Find the attached ITC case for the assignment.
The ITC Gardenia has indeed earned Platinum LEED certification since the case was written.Writing for the General Manager of the hotel, please do the following:
- Propose improvements in operations that will remove or decrease recent customer complaints (see Trip Advisor for specifics) which have included customer requests not being acted on speedily or accurately as well as problems with the lobby area.
- Your proposals should improve the overall operations of the hotel. - Please, of course, maintain the branding concept ofresponsible luxury.
As time is of the essence, little special budget is available for your proposals until the coming financial cycle starts. Therefore please keep your expenses under 10,000 dollars.