You are a restaurant manager. A reservation has been made for a party of 10 persons at 9:00 pm for a birthday dinner, but when the party arrives you do not have any room in your popular restaurant. A table for 10 will not be available until at least 9:45. The party insists that they be provided service, since this is a very special birthday and the birthday guest only wants to eat in this restaurant. While the guests are waiting, you serve them an appetizer which makes one of the guests ill from an allergic reaction. The guests threaten to bring a lawsuit for the reservation breach and for food poisoning injuries.
Provide a management plan to deal with the legal issues.