Problem1. The Gift of the Goose is about enthusiasm? congratulating and acknowledging individuals for their contributions. Describe? in your own words ? what Andy Longclaw meant when he said that congratulations are true: Timely, Responsive, Unconditional, Enthusiastic. Give an example either from the book or from your own experience which supports your answer.
Problem 2. What did Andy mean with the formula E=mc2?Enthusiasm=mission times cash and congratulations? Explain this and provide examples, either from the book or from your own experience.
Problem 3. Explain in your own words what 'No score, no game, and cheer the progress' means. Give examples either from the book or from your own experience.
Problem 4. What did Peggy realize about her own style of management when Andy introduced her to the Gift of the Goose? How did she win the support of the plant managers?