The following table presents technical requirements and


a. Refer to Figure. What two technical requirements have the highest impact on the customer requirement that the paper not tear?
b. The following table presents technical requirements and customer requirements for the output of a laser printer. First, decide if any of the technical requirements relate to each customer requirement. Decide which technical requirement, if any, has the greatest impact on that customerrequirement.

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Operation Management: The following table presents technical requirements and
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