1. The first step in the human resource planning process is
A. program implementation.
B. program evaluation.
C. goal setting.
D. forecasting.
2. Imagine that you manage a car dealership affiliated with one of the big three U.S. automakers. Given the increasing complexity and variety of today's automobiles, it's impossible to train your mechanics on the details of every potential repair problem. Thus, in cooperation with corporate headquarters, you have a training program whereby mechanics learn the basis of engine, emission, and other types of repair, but in the case of a particular problem, seek expert advice through an online computer application program. This approach is known as
A. e-learning.
B. an experiential behavior-modeling program.
C. a virtual-reality simulation training program.
D. an electronic performance support system.