Question 1: The field of MIS deals with ____ issues as well as technical issues.
Development
Use and Behavior
Impact
Specifications
Question 2: The main parts of the FRAME for analysis of IS are:
Purpose, Boundary, Environment
Management, Organization, Technology
Initiation, Development, Implementation
Market, Design, Sale
Question 3: Time shifting refers to business operating 24/7 rather than 9am-5pm.
True
False
Question 4: In private business, how much of business expenditures has been spent on IT?
about 90%
about 20-30%
about 34-50%
about 15-20%
Question 5: ESS stands for ____.
Event-Based Systems Support
Environmental Support Systems
External System Selections
Executive Support Systems
Question 6: The 6 Business Objectives do NOT include:
Operational Excellence
Decision Making
Information Display
Survival
Question 7: According to behavior science, IT can ________ organizations by broadening the distribution of information.
enhance
push
change
flatten
Question 8: The ________Chain Model highlights adding to competitive advantage, for example with Information Systems.
Value
Supply
Critical
Food
Question 9: An example of how IS can enhance a business is _______.
computerize billing
increase efficiency
promote sales
develop database
Question 10: One way to organize IS functions is to ___.
have a separate department under central control
put representatives in department with central control
decentralize but report to CIO
All of the above
Question 11: Under Porter's Competitive Forces Model, _________ is a force effecting strategic position.
executives
database managers
customers
employees
Question 12: Although it has several interpretations, _______________ once suggested that the power of microprocessors doubles every 18 months.
Law of Mass Storage
Shannon's Law
Moore's Law
Metcalfe's Law
Question 13: Corporate networks and the web mainly use the single, common, worldwide standard protocol called ____.
DOS
TCP/IP
WAN
LAN
Question 14: The most widely adopted collaboration system in small and medium businesses using Microsoft products and networks is _____.
SharePoint
Google Wave
Lotus Notes
Wikipedia
Question 15: In an ESS, information is often delivered through a _____, which uses a web interface to present interpreted, personalized business content.
DSS
portal
supply chain
spreadsheet
Question 16: The widely known open source software (Linux) that was posted in 1991 was created by:
Linus Torvald
James Gosling
Gordon Moore
Robert Metcalfe
Question 17: In 1965, which computer machine thrived with the introduction of the IBM 360 operating system:
vacuum tube computer
mainframe
mini-computer
personal computer
Question 18: _________ are independent computer programs that copy themselves from computer to computer on their own.
computer viruses
trojan horses
worms
spyware
Question 19: In an denial of service (DoS) attack, hackers flood a network or Web server with thousands of________.
zombies
phishes
HIPAAs
false requests
Question 20: The three main LAN topologies are star, bus, and ______.
packet-switching
ring
client-server
MAN
Question 21: The ________networking standard is useful for creating small PANs.
Wi-Fi
Wireless NIC
Bluetooth
Wi-Max
Question 22: Cloud Computing consists of four types of service: (1) Cloud infrastructure as a service; (2) Cloud platform as a service; (3) Cloud software as a service; (4) Cloud applications as self-service with rapid elasticity.
True
False
Question 23: Returns to scale increase with network growth according to ___ who claimed in 1970 that the value of a network grows exponentially as a function of the number of members. [Note: so what about the web today!??!]
Linus Torvald
James Gosling
Gordon Moore
Robert Metcalfe
Question 24: The _______ measures the number of customers who stop using or purchasing products or services; important indicator of the growth or decline of a customer base.
operational CRM
analytical CRM
churn rate
data warehouse
Question 25: Sites like Kaboodle, ThisNext, and StyleHive provide the ____ e-commerce experience.
tweeting
social shopping
podcasting
syndicating
Question 26: In backward chaining, the expert system inference engine begins with the information entered by the user and searches the knowledge base to reach conclusion.
True
False
Question 27: ______ decisions are those in which the decision maker must provide judgment, evaluation, or insight into a problem.
operational management
structured
semi-structured
unstructured
Question 28: A good _____ provides both a single view of customers to improve sales and marketing, and a single view of the company by customers no matter how many touch points.
CRM
SAP
ERM
PRM
Question 29: Which is the kind of knowledge that resides in the minds of employees but has not been documented?
tacit
explicit
wisdom
organizational learning
Question 30: Major League Baseball (MLB) has set up _____ online to provide a high tech connection to fans and improve sales of tickets and other items.
soft data
hard data
retail outlets
web sites
Question 31: ___ uses data, tools, and systems to enhance collaboration between a company and its selling partners.
CRM
ERM
PRM
CLTV
Question 32: A ___ displays two or more dimensions of data in a convenient format using spreadsheet information.
group dictionary
pivot table
GIS
GDSS
Question 33: _____ are the most successful solutions or problem-solving methods in an industry for consistently and effectively achieving a business
objective.
best practices
enterprise systems
supply chains
SAP
Question 34: The underlying problems in group decision making have been the length and number of ___.
group dictionaries
meetings
questionnaires
GDSS tools
Question 35: In _____ chaining strategies for Expert Systems, the inference engine begins with information entered by users and searches the knowledge base.
backward
forward
value
supply
Question 36: ___ testing consists of testing each program separately and tries to make sure programs are error free, but that is unrealistic.
Unit
System
Acceptance
Iterative
Question 37: Under ____ it is the responsibility of all people and functions in an organization to watch out for quality.
Six Sigma
BPR
PRM
TQM
Question 38: ____ models of management suggest that the actual behavior of managers is less systematic and reflective, but more informal and reactive.
classical
behavioral
structured
reengineering
Question 39: Scope refers to the specific work that is to be included in a project, which project managers can always control so easily as they make sure that customers avoid "scope creep" and ensure that work is never expanded during a project.
True
False
Question 40: The rate of profit that an investment is supposed to earn is the ____.
ROI
NPV
IRR
CSF
Question 41: A ___ chart visually represents the timing and duration of different tasks in a project.
ERD
Gantt
PERT
CSF
Question 42: Taking actions on the basis of personal or narrow characteristics is known as ___ and rejects the concept of a global culture.
semi-structured decision making
unstructured decision making
particularism
phishing
Question 43: ___________________ is one way businesses are using information technology to improve processes, that is, by applying tools to analyze current processes, design new processes, and/or optimize processes.
Total quality management
Business process management
Rationalization of procedures
Automation
Question 44: The open source programming language Linux is based on ___.
UNIX
Java
C
C++
Question 45: Customer Relationship Management systems help large firms achieve customer _____ by capturing and analyzing data, interacting with customers, and promoting loyalty through service as if a small firm.
value
intimacy
churn
lifetime value.