The different tools for Total Quality Management (TQM) that are used in manufacturing and service improvement initiatives are: check sheets, scatter diagrams, cause-and-effect diagrams, pareto charts, flow charts, histograms, and statistical process control (SPC). While each have a value in defining a problem, not all are used in every situation.
Question:
Compare and contrast two of the seven tools and demonstrate how they could be used in a real world setting.