1. A new policy at work requires Jaxon to wear slacks every day of the week. Previously, he enjoyed wearing khakis or golf shorts to work on occasion. Since he works at a call center, he is never face-to-face with customers and does not like or understand this new policy. He does not understand the need for this new policy and is considering asking his management for explanation. He hopes he can still find a way to wear whatever pants or shorts he wants. We would consider Jaxon to be in which stage of the change process?
a. Resistance
b. Resentment
c. Questioning
d. Denial
2. What provide general guidelines to be followed when making decisions?
a. Programs
b. Policies
c. Procedure
d. Rules
3. Which of the following is not a standing plan?
a. Policies
b. Programs
c. Procedures
d. Rules
4. The differences between strategic planning and operational planning are primarily _______.
a. time frame and management level involved
b. time frame and expense
c. company type and management level involved
d. company type and expense
5. __________ are the few major things that a business must do well in order to be successful.
a. Resource opportunities
b. Core competencies
c. Competitive advantages
d. Critical success factors