The degree to which the rules and procedures specified by


1. The degree to which the rules and procedures specified by policies are properly followed in all cases to which they are applied is known as __________.

   a. distributive justice

   b. instrumentality

   c. procedural justice

   d. interactional justice

   e. organizational justice

2. The basic foundation of equity theory is __________.

   a. reinforcement

   b. social comparison

   c. valence

   d. goal setting

   e. jointly setting goals

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Operation Management: The degree to which the rules and procedures specified by
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