1. The degree to which a person desires the opportunity for self-direction and personal accomplishment at work is called her/his ________.
A. autonomy
B. growth need strength
C. expectancy
D. task identity
E. critical psychological state
2. Describe the strategic implications of the characteristics of service retailing: intangibility, inseparability, perishability, and variability.
3. Develop an ethics code for your company which will accommodate many different perspectives.