1. Clifford Woods, a furniture e-commerce site, has its headquarters in Deletonth, the capital city of Ijinia. The company has its manufacturing facility in Sentopan, which is a tax haven with cheap labor. In this scenario, Clifford Woods uses the business trend of _____.
A. insourcing
B. offshoring
C. backsourcing
D. nearshoring
2. Invollet, a salon, gives discounts to the members of its loyalty program. The customers who possess Invollet's membership card are charged discounted rates for all its services. In this scenario, Invollet is at the _____ of relationship marketing.
A. customization level
B. social level
C. financial level
D. structural level
3. Kristinne Land, an island resort, runs on solar and wind power. Besides that, it primarily recruits war widows who need jobs on its staff. In the context of business processes, these practices of Kristinne Land illustrate _____.
A. the demand management process
B. sustainable supply chain management
C. the customer service management process
D. mass customization