The customer service department is the organizations most


Consider a fictional organization, Great Northern Credit Union. Great Northern Credit Union is a regional credit union (bank) that has multiple branches and locations throughout the region.

Online banking and use of the Internet are the bank’s strengths, given limited its human resources.

The customer service department is the organization’s most critical business function.

The organization wants to be in compliance with Gramm-Leach-Bliley Act (GLBA) and IT security best practices regarding its employees.

The organization wants to monitor and control use of the Internet by implementing content filtering.

The organization wants to eliminate personal use of organization-owned IT assets and systems.

The organization wants to monitor and control use of the e-mail system by implementing e-mail security controls.

The organization wants to implement this policy for all the IT assets it owns and to incorporate this policy review into an annual security awareness training program.

For this assignment, write a report that addresses the following:

Using the scenario, identify four possible information technology (IT) security controls for the bank and provide rationale for your choices. Security controls can be physical, technical, or administrative (policy).

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Financial Management: The customer service department is the organizations most
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