1. The ‘cost of quality’ typical looks at costs as what two components?
A. Control costs and failure costs
B. Supplier costs and customer costs
C. Forecast and actual costs
D. ISO 9000 and TQM costs
2. What point of reference does a process control chart utilize to track process capability?
A. Median value (Center line)
B. Upper control limit
C. Lower control limit
D. All the above (a, b, c)