1. The concept of emotional intelligence can be traced to ________ and the work of ________.
1950; Gordon Allport
1965; Abraham Maslow
1998; Daniel Goleman
1920; E.L. Thorndike
2. People learn from leaders who can ________.
Do
Teach
Preach
Control
3. Extrinsic factors that are important for work satisfaction include all but one of the following:
Fair and adequate pay
Opportunity and decision-making
Job security
Benefits
Due process
4. Education sessions on valuing diversity usually involve ________.
Awareness of individual differences
Understanding attitudes about people who are different
Using individual differences as strengths or assets
Improving relationships between people who are different
All of the above