Question: Outsourcing has become the latest trend of majority of business organizations these days. Continental Airlines is also contacting few outside firms to handle its business operations as a part of outsourcing. The company is considering outsourcing owing to meet the current market demands of the customers. But the Chief Information Officer of the company, Janet Wejman, has identified some issues with the agreement with Electronic Data Systems (EDS). The following case analysis will highlight the issues and some ways to resolve them.