A network for a customer support center with 50 employees, and 20 mobile users.
The customer support center is run by a medium size locally owned and operated cable company. The service area has a radius of 50 miles. The support center provides a range of services from troubleshooting equipment (Internet, TV, and phone) to answering billing questions. When solutions cannot be provided by the Tier 1 and 2 support center staff, the field technicians are contacted to provide Tier 3 support. The field support team is responsible for fixing issues in the customer's home and working with equipment vendors for Tier 4 support. The network is antiquated and needs to be replaced. The company has an excellent IT department with experienced staff.As a consultant, you bring to the table standard methods and processes for developing the client solution.