Question 1
Domestic and foreign economic, legal/political, sociocultural, technological, and natural forces are called:
insignificant closed systems.
indirectly interactive forces.
directly interactive forces.
non-threatening consideration.
Question 2
If an organization is focused on holding current market share, the kind of strategy that is being performed may be considered:
analyzer strategy
prospector strategy
defender strategy
market share strategy
Question 3
Capturing a larger portion of an existing product market would be considered a(n) ____________.
retrenchment strategy
stability strategy
growth strategy
diversification strategy
Question 4
The process of collecting information about the external environment to identify and analyze trends is called:
processing.
production scanning.
the systems approach.
environmental scanning.
Question 5
When developing alternatives, managers should:
always include subordinates in the decision
chose the ones that are most cost effective
create as many as possible to reach desired objectives
stick with the one that makes most sense to the manager
Question 6
________ serve as a baseline for actions and decision making and guide employees in the organization's intentions and interests.
Health
Values
Wealth
Habits
Question 7
The primary resource of all organizations is ____________.
money
information
facilities
employees
Question 8
When implementing strategy, the leadership challenge involves the ability to:
influence departments to design functional-level corporate strategies
coordinate a bottom-up focus on core competencies
influence subordinates to embrace the new strategy
coordinate information gathering sessions with employees
Question 9
The system's "informative" linkage between outputs and inputs is known as ____________.
customers
feedback
competitors
profits
Question 10
__________ is a function of the ability to learn and to perform according to changes in the environment.
Organizational control
Bench strength
Customer focus
Organizational adaptability
Question 11
Which type of plan would determine how many employees work next week?
tactical
institutional
operational
occupational
Question 12
Resources required to attain a goal are addressed with what type of planning question?
what
how much
how
when
Question 13
For many organizations, what customers value often becomes the company's:
internal strength
distinctive competitive advantage
core competency
deployable resource
Question 14
A _______ is a broad guide for organizational members to follow when dealing with important and recurring areas of decision making.
policy
standing plan
program
budget
Question 15
The combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities is known as:
technological forces.
natural forces.
environmental forces.
sociocultural forces.
Question 16
A formalized, written set of organizational ideas result in the corporate ____________.
motto
mission statement
rules manual
philosophy
Question 17
An organization skilled at creating, acquiring, and transferring knowledge is called a:
learning organization.
boundaryless organization.
resource organization.
cultured organization.
Question 18
The final step in the basic planning process is ____________.
implementing the plan
selecting the best solution
evaluating the alternatives
controlling and evaluating the results
Question 19
Which level of management is "assigned" or associated initially with strategic planning?
top
intermediate
regional
first-line
Question 20
External customers include the following except:
wholesalers.
operative employees.
retailers.
manufacturers.