The Coffee Shop. The shop is located in the state of Illinois. Tim, the owner, is concerned that since he does not have his business degree, he may be missing some needed improvements and that maybe his business could run much more smoothly. Because you are a former colleague, and Tim knows that you have just received your Degree in Business Administration, he has asked for your help in evaluating his business. Tim is not asking you to make a decision for him; he just wants you to help provide him with facts as you see them.