The clerk who will staff the window can serve customers at, Operation Management

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The clerk who will staff the window can serve customers at

A pizza place is considering opening a drive-through window for customer pickups. It is estimated that at peak times (6-9pm and 1-3am), customers will arrive at a rate of 11 per hour.

The clerk who will staff the window can serve customers at the rate of one every three minutes.

For the peak times, what is the:

Avarage customer waiting time in line(in minutes) ?

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