The Board of Trustees just appointed a new CEO for the health system you work in. After her initial meeting with the Chief Medical Officer, it was determined that serious attention is needed for a failing Risk Management department. Due to budget cuts and the previous administration's direction, the Risk Management department lost two personnel along with significant resources. As a result, your health system has experienced an unusual increase in injuries, accidents, and illness (mostly nosocomial infections). The senior department directors believe that many of these issues could have been prevented. In addition, new federal mandates and IT projects are further challenging morale and some patients have spoken to the local media. The clinical teams are willing to assist, however their time is limited as they must devote efforts to patient care. You were approached by the COO (Chief Operations Officer) to re-energize and rebuild this department. The COO wants you to present a "rough draft" of a process that will assist in laying the "ground work" for a successful start. It is understood by all that this is a huge task, however this is your opportunity build rapport and trust with your patient community, clinical and support staff, as well as the team members that will work directly with you on this new project. All eyes are on you and the executive team will be expecting results in due time.
Phase I:
This week you will illustrate how you plan to establish "Goals" for your department. . It is critical that you "apply" Goals 1-5 to this scenario. You should have a minimum of three scholarly resources. The 5 goals are 1) develop a comprehensive mythology for managing multiple risks. 2) Identify external service providers. 3) Achieve a leadership position within the organization. 4) develop and provide strategies for improvement. 5) Develop a system for collecting risk management information for benchmarking