The more companies build partnerships with key strategic suppliers, the better will be the quality of materials and manufactured products due to lower variability resulting in lower total cost of quality. Support processes are driven by internal customer needs. However, these support processes must be aligned with key value-creation processes. Consequently, value-creation process expectations are results of external customer needs. As the authors explains, there are several support processes such as the supplier partnering which results in a successful business and a win-win situation for all parties involved. Explained how supplier partnering is beneficial to a firm as it relates to quality management.