1. The authors of the text assert that "quality should be everyone's job". What does that mean to you? What steps would you take as a manager to promote this objective?
2. A leader was overheard telling his managers that they should, as a rule of thumb, write someone up at least once a day in their job. His explanation was that it helps to motivate them and keep them from slacking off. Do you agree with this tactic? Why or why not?
3. Think about the last event you had to plan for either at work or in your personal life. Did you have a process? How did having or not having a process impact the outcome of the event?