Tell us about a time when you were part of a successful group or team. What made it successful?
Tell us about a time when you experienced conflict in a group or team. What was the cause? How was it handled?
What could have been done differently by either a group/team member or manager to prevent the problem, contain it sooner, or handle the situation better to lead to a better outcome?
(Remember to include information from Chapters 9 and 10 in your discussion. Also, stating one group/team member was the problem is too simplistic. It is usually the dynamic between group members, poor training, unclear goals, poor team selection, etc., not just one bad apple. Show true understanding of the reading and insight to earn all points.)