Telephone operators are sometimes monitored according to, Econometrics

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Telephone operators are sometimes monitored according to

Advances in computer technology have enabled some firms to monitor their typists by a system that counts the number of keystrokes they make in a given workday. Telephone operators are sometimes monitored according to how many calls they take, and how long they spend on an average call. Would you expect such information to increase productivity? Why or why not?

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