Assignment Problem 1: Written Questions
Provide answers to all of the questions below:
Question 1: Describe at least two types of existing technology that can be used in knowledge and information management.
Question 2: Describe an emerging technology that can be used in knowledge and information management.
Question 3: Explain all of the following methods of analysis and their relevance to decision making.
a) Correlation calculations
b) Short to medium-term term and long-term trend analyses
c) Probability assessment
d) Regulation analyses
e) Dynamic programming
f) Linear programming
g) Queuing theory
h) Simulation
i) Transportation methodology
Question 4: Outline three key features of management information systems and decision support systems.
Question 5: Explain how risk management plans can be used in making decisions about actions to be taken for a business.
Assignment Problem 2: Information and Knowledge Management Project
Research a case study company and write a report to assist the Management Team to make some business decisions. They will then meet with the Management Team and ensure that informed decisions are made. Students will then have to carry out some tasks related to the decisions made and determine how best to communicate these to the stakeholders.
Complete the following activities:
1. Write a business expansion briefing report.
You are required to write a report to inform a staff meeting on the proposed company expansion.
To do this you will need to review the company's:
a) Business Plan
b) Financial Policy and Procedures
c) Financial Data
d) Profits and Loss Statements for the previous three years.
e) Staff Survey Results
f) Customer Feedback
g) Forecast Spreadsheet Template
Your report is to include the following:
i) A review of business performance data
ii) Financial forecast. Use the Forecasts Spreadsheet to record your figures.
iii) A review of staff feedback
iv) A review of customer feedback
v) Identify, define and analyze business problems and issues
vi) Identify further sources of information on VET
vii) Analysis of trends
viii) A sensitivity analysis on any proposed options
ix) Data storage and access options
x) A risk management plan
Use the Briefing Report Template to guide your work.
2. Send an email to the Management Team (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should introduce and summarize the contents of the attachment and seek their feedback.
The email text should ask for the place, date and time that a team meeting could be convened to discuss your report.
Attach your Briefing Report and Forecasts Spreadsheet to the email.
3. Meet with the Management Team
The objective of the meeting is to get the Management Team to agree to the proposed campus expansion and to decide on which data storage system to use.
Begin by summarizing each part of your report, answering any questions asked by the team members.
When you have finished summarizing your report, ask the Management Team of they would approve the proposed campus expansion.
The Management Team should then decide which data storage and access system should be adopted by the College.
During the meeting, you are required to demonstrate effective communication skills including:
- Speaking clearly and concisely
- Using non-verbal communication to assist with understanding
- Asking questions to identify required information
- Responding to questions as required
- Using active listening techniques to confirm understanding.
4. Open a free Dropbox account.
Assume that the Management Team has approved the use of Dropbox.
Open a new, free Dropbox account, following the instructions as set out on the Dropbox website.
In order to test the new system, send the Management Team (your assessor) an invitation to join your Dropbox account.
5. Develop a Communication Plan
Develop a communication plan to ensure that all stakeholders are made aware of the campus expansion and the new data storage system.
Ensure that the strategies you develop are designed to promote the benefits of change to staff and to reduce the likelihood of a negative response/adverse outcomes.
Your communication plan should also show the reporting process to senior management, which will be required on a regular basis.
The College's customers (the students) should also be informed about the campus expansion.
Use the Communication Plan Template to guide your work.
6. Develop an Information Management Policy and Procedures.
Use the internet to see what other, similar, companies have developed for their information management.
Then write policy and procedures that address confidentiality and privacy.
Security will include the use of passwords.
One of the King Edward VII College Administration Assistants has prepared an Information Management Policy and Procedures Template that includes some information from the company's Style Guide. Use this to guide your work in this activity.
7. Take a screen shot of your folders and files.
You are required to demonstrate that you can file all of your records in a logical structure. Create a folder in your Dropbox account for this purpose.
Ensure that you have an overall folder for your work, as well as sub folders if necessary. All of the documents you have submitted for this assessment task should be correctly named and filed.
The screen shot should show all the folders and documents.
8. Send an email to the Management Team (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should introduce and summarize the contents of the attachments and seek their feedback.
Attach the following to your email:
- Communication Plan
- Information Management Policy and Procedures
- Screen shot
9. Review Communication Plan
In your Dropbox account, use the feedback that you have received to update your Communication Plan.
Save this document as Updated Communication Plan.
10. Review the Information Management Policy and Procedures.
In your Dropbox account, use the feedback that you have received to update your Information Management Policy and Procedures.
Save this document as Updated Communication Plan.
11. Send an email to the Management Team (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
The email text should inform the team that you have made the requested changes to the documents and that they should take a look at the updated version in the Dropbox account.
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Attachment:- Information and Knowledge Management.rar