1. team leader wants Kristine, a customer-service representative, to keep up her fine record of resolving customer complaints. The team leader should compliment Kristine
A) at the end of every workday B) every so often when she resolves a tough problem C) even when she is unable to resolve a tough problem D) each Monday through Thursday, but not on Friday
2. A study of rewards in companies with good quality records suggested that the best rewards systems
A) rewarded teams rather than individual performers B) rewarded teams as well as star performers C) rewarded individual performers rather than teams D) gave teams and individuals recognition plaques instead of money
3. Under a merit pay system, A) pay is based on seniority B) pay is linked to performance C) employees must verify why they merit a salary increase D) employees must demonstrate that they produced more than the previous year
4. Profit sharing plans pay supplemental income based on A) individual performance B) the profitability of the firm or a large unit of the firm C) work group performance D) the rise in value of company stock