Question 1:
What are the quality dimensions the consumer looks for in the product?
Question 2:
Deming’s 14 points plan is the complete philosophy of management. Provide an outline of ten (10) points.
Question 3:
Make a distinction between random (common) and assignable (special) causes of variation.
Question 4:
Teamwork is a well-organized way to tackle process enhancement. Illustrate out four attributes of a successful team.
Question 5:
What are the rules for assessing the state of control of the process?