In terms of adjustments, refunds, and returns, does one retail format have the sustainable advantage associate to other retail formats?
Explain the retail formats being compared (i.e., Click & Ship, Wholesale, Bricks & Mortar, Clicks & Bricks, Click, Pick & Take, Click & Take), associated to other formats, describe if one retail format has sustainable advantage with regard to adjustments, refunds, and returns associated to other retail formats, and explain your choice.