Survey of employees working in a call center


Discussion:

Q: Consider you have completed a survey of employees working in a call center doing customer service for a major manufacturing company. You have found a Pearson r of -.66 between employees' ages and their scores on an employee engagement scale. Interpret this finding. Now, you also observed that there is a relationship between gender and employee engagement (chi-square was statistically significant at p<.05). How would you go about creating an analysis that incorporated both gender and age in predicting employee engagement? Note: Be sure to include in your discussion a comment about the difference between statistical significance and substantive (or meaningful) significance.

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Basic Statistics: Survey of employees working in a call center
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