Solved: Survey for primary data on hewlett-packard customer service, Marketing Management

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Survey for primary data on hewlett-packard customer service

Problem:

How do you prepare a 10-13 detailed question survey to collect primary data on a Hewlett-Packard Customer Service after hour team that has not been able to follow the process needed to serve the customer, as well as not able to take ownership of faults and management has done nothing for this to improve? This is an organizational problem. How would that survey look?

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Marketing Management: Survey for primary data on hewlett-packard customer service

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Marketing Management: Survey for primary data on hewlett-packard customer service

Reference No:- TGS02025751

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