Suppose you are a manager in a customer service


Suppose you are a manager in a customer service organization. Your group includes seven supervisors who report directly to you. Each supervisor manages a team of seven customer service representatives. One of your supervisors, Linda, has complained that Joe, one of her employees, has “an attitude problem.” She has requested that Joe be transferred to another team. Write a brief memo to Linda explaining your position on this problem and what should be done.

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Operation Management: Suppose you are a manager in a customer service
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