Assignment:
Q1. Provide a specific situation in which a service provider could have avoided a service failure if he or she had been empowered by an employer to do so. What should that person have done?
Q2. What types of support and incentives could your university provide advisors to help make them more attentive to students’ needs?
Your answer must be, typed, double-spaced, Times New Roman font (size 12), one-inch margins on all sides, APA format and also include references.